In-stock accessories, smaller items, and quick-ship products typically ship within 1 business day using trusted carriers such as UPS, FedEx, or USPS.
Most standard shipments arrive within 2–7 business days, depending on your location.
Shipping policy
At Hearthside Furniture, shipping looks a little different depending on what you order. Some items are stocked and ready to leave our warehouse quickly, while many furniture pieces are handcrafted specifically for your order and take time to build properly.
We believe good furniture is worth waiting for — but we also believe in clear communication and realistic expectations along the way.
Stock Items & Quick-Ship Products
Custom Furniture & Made-to-Order Pieces
Much of our furniture is built, finished, or upholstered specifically for each customer after the order is placed. Lead times vary by builder, material availability, finish selections, and seasonal demand.
Estimated production times are typically shown on the product page, but many custom furniture orders take several weeks or even a few months before they are ready to ship.
Once completed, larger furniture pieces generally travel via specialty furniture carriers and may take approximately 7–21 days to arrive, depending on your location and delivery route scheduling.
Furniture Delivery
Large furniture items require more care than standard parcel shipments. To help ensure your furniture arrives safely, oversized items are often delivered through specialized furniture delivery networks rather than standard package carriers.
Delivery timelines for large furniture can vary depending on route availability, geographic location, weather, and coordination with local delivery teams.
Tracking Your Order
Once your order ships, you’ll receive tracking information by email whenever tracking is available.
For custom furniture orders, updates may include production progress, estimated completion windows, or delivery scheduling information rather than traditional package tracking.
Frequently Asked Questions
Why does custom furniture take so long?
Many of our furniture pieces are handcrafted by small American shops rather than mass-produced in overseas factories. Your furniture will be built, sanded, stained, upholstered, and assembled specifically for your order.
Will I know when my furniture is getting close?
Yes. We do our best to keep customers informed throughout the process and can usually provide updated estimates as your order progresses.
Can I change my shipping address after placing an order?
If your order has not shipped or entered production yet, contact us as soon as possible and we’ll do our best to help.